Subscription Policy
By choosing our "Subscribe & Save" option, you unlock permanent savings and automated, calendar-synchronized recurring deliveries. Please review our policy guidelines regarding billing cycles, discount codes, and flexible cancellation rules.
1. The Permanent 10% Subscriber Discount
We love rewarding our community. When you subscribe to our matcha, you instantly lock in a permanent 10% discount on all recurring shipments. Your selected product bundle will automatically bill and ship based on your chosen frequency: every month, every two months, or every two weeks.
2. Customized Calendar Billing Dates
To ensure your matcha shipments arrive predictably, our automated system synchronizes all recurring renewals to specific anchor dates on the calendar:
- Monthly & Bi-Monthly Subscriptions: Following your initial order, all subsequent recurring renewals are automatically billed and processed on the 1st day of every month (or every two months).
- Bi-Weekly Subscriptions: Following your initial order, your recurring shipments will be billed automatically every two weeks, strictly on Fridays.
3. Automated Billing & Promo Code Overrides
- The Initial Order: Your first subscription order is processed immediately at checkout. If you use a professional affiliate’s tracking coupon, it will provide an upgraded 15% discount exclusively on your first order.
- Recurring Deliveries: Starting on your second delivery, our automated system will transition your account to your permanent 10% subscriber discount. This ensures you lock in long-term savings on every subsequent delivery for the lifetime of your subscription.
- Order Thresholds: All subscription checkouts must meet our store’s $49 minimum to qualify for free shipping.
4. Zero Commitments: Cancel or Pause Anytime
Your subscription is designed to fit your lifestyle. There are no lock-in contracts, hidden fees, or cancellation penalties. You have complete control over your delivery schedule:
- Log into your secure customer account profile on our website.
- Navigate to the "Manage Subscriptions" tab.
- You can easily pause your delivery, skip a month, swap your product selection, change your shipping date, or cancel entirely.
- Please note: To prevent being billed for a scheduled package, any skips, changes, or cancellations must be updated in your portal at least 48 hours before your next automated renewal date.
5. Payment Processing & Failed Transactions
If a recurring credit card charge fails (due to card expiration or insufficient funds), our system will automatically attempt to retry the billing method up to three (3) times over the following calendar week while keeping you notified via email. If the charge cannot be successfully processed after these attempts, your subscription will be temporarily paused until you update your billing details inside your secure customer account.
Use the link below to manage subscriptions: