Refund policy

Returns and Exchanges

To request a return or exchange, please email us at orders@rebleum.com within 7 days of receiving your order. Items must be unopened, unused, and in their original packaging to be eligible. Customers are responsible for return shipping costs.

Once your return is received and reviewed, our team will notify you of the outcome. Approved returns will be issued as store credit or processed as an exchange.

Due to food safety standards, we are unable to accept returns on tea or any consumable products.

Prepaid subscription orders that are canceled before the end of their term are eligible for store credit only.

Damages and issues

If your order arrives damaged or defective, please contact us at orders@rebleum.com within 48 hours of delivery. Include clear, detailed photos showing the issue, so our team can properly assess your request.

Once reviewed, we will follow up with a decision or request additional information if needed. If approved, we will offer a replacement, store credit, or a full refund (including original shipping).

Items eligible for exchange must be returned in their original, unopened, factory-sealed packaging.

Incorrect Orders

If your order arrives incorrectly, please contact us at orders@rebleum.com within 48 hours of delivery. Be sure to include your order details with proof of receipt so that we can verify your purchase.

Once confirmed, we will provide a return shipping label if needed. After receiving the item, we will promptly ship the correct product at no additional cost.

If your item is also damaged or defective, please refer to the criteria below:

Non-Food Items
Unfit for use due to visible damage, including breaks, tears, or contamination.